1. How Scheduled Time is Defined

Kenjo automatically determines each employee's scheduled hours using this priority order:

Shiftplan (highest priority): If the employee has shifts assigned in Shiftplan, the system uses exclusively those shifts.

Note: If Shiftplan is activated for that employee, but no shifts are assigned for a given day, scheduled hours for that day will be 0.

Work Schedule: If the employee is not an active Shiftplan employee, the system uses the working pattern from their assigned work schedule. You can see the employee's work schedule in the Work section of the employee's personal profile.
Contracted hours (as stored in employee's personal profile): If no work schedule is assigned, the system uses the contracted hours and contracted working days from the Work section of the employee's personal profile. Weekly hours are divided across working days to calculate a daily average.

💡 Tip: Only activate Shiftplan for employees who actively use it to ensure their scheduled hours are always calculated correctly.

🔍 Quick Check: Verify an employee's current source from the header in My attendance, which displays a badge when an employee has shifts assigned in Shiftplan.

The Three Paths

	Path A	Path B	Path C
What setup does the employee have?	active Shiftplan	regular or irregular Work Schedule assigned	Contractual hours only (no shift employee, no Work Schedule assigned)
Source for scheduled time	Published shifts in Shiftplan	Work Schedule pattern	Contractual hours ÷ contracted working days
Source for required time	Contractual hours - time off - public holidays	Contractual hours - time off - public holidays	Contractual hours - time off - public holidays

Path A – Shiftplan employees

Scheduled time comes exclusively from published shifts. Contractual hours are used only for Required time.

Situation	Scheduled	Required
Day with published shift(s)	Sum of shift hours (minus break deduction if enabled)	Contractual hours - time off - public holidays
Day with no published shift	0h	Contractual hours - time off - public holidays
Public holiday	Shift hours if published, otherwise 0h	0h
Time off (paid/unpaid)	Shift hours if published, otherwise 0h	0h
Time off (hourly)	Shift hours if published, otherwise 0h	Contractual hours - time off - public holidays
Time off type no reduction	Shift hours if published, otherwise 0h	Contractual hours (not deducted)

Scheduled is fully shift-driven — time off and public holidays don't reduce it.
Required is calculated from contractual hours independently, so the two columns can show very different numbers on the same day.
If Shiftplan is active but no shifts are assigned, Scheduled = 0h for all days.
Required still reflects contractual hours even when no shifts are assigned.

Path B – Work Schedule Assigned

Path B1 – Regular Work Schedule

Fixed hours per day (e.g. Mon–Fri, 8h each).

Situation	Scheduled	Required
Normal working day	Hours as defined in Work Schedule	Same as Scheduled
Non-working day (per work schedule)	0h	0h
Public holiday	Hours as defined in Work Schedule	0h (!)
Time off (paid/unpaid)	Hours as defined in Work Schedule	0h (!)
Time off (hourly)	Hours as defined in Work Schedule	Contractual weekly hours - the hours of the Time Off request
Time off type no reduction	Hours as defined in Work Schedule	Scheduled hours (not deducted)

Scheduled time is never affected by time off or public holidays. Only Required changes.

Path B2 – Irregular Work Schedule (no Shiftplan)

Selected working days, no fixed daily hours. Required hours are distributed across the minimum working days per week.

Situation	Scheduled	Required
Selected working day	Calculated daily hours (weekly hours ÷ min. working days)	Same as Scheduled
Non-selected day	0h	0h
Public holiday	Calculated daily hours	0h
Time off (paid/unpaid)	Calculated daily hours	0h
Time off (hourly)	Calculated daily hours	Calculated daily hours - the hours of the Time Off request
Time off type no reduction	Calculated daily hours	Calculated daily hours (not deducted)

Scheduled hours still show calculated hours on time off and public holiday days. Only Required is reduced.

Examples for irregular work schedules

Example 1. If daily hours ≤ legal daily limit → distribute evenly

Setting	Value
Weekly required hours	32h
Minimum working days	4
Legal daily limit	8h

Calculation: 32 ÷ 4 = 8h

Result: 8h assigned to the first 4 working days

Important: You will not see this distribution of required hours in your employees' monthly view under the Employee profile > Attendance for individual days as you can see for schedules. hours. You can see it in the Date range view.

Example 2. If daily hours > legal daily limit → cap at legal limit and spread across more days

Setting	Value
Weekly required hours	32h
Minimum working days	3
Legal daily limit	8h

Calculation: 32 ÷ 3 = 10,67 h

Result: Exceeds the daily limit by far, you need to distribute the remaining hours across an additional working day.

Path C – Contracted Hours Only

No shiftplan employee and no work Schedule assigned.

Scheduled time = contractual weekly hours ÷ contracted working days (e.g. 32h ÷ 4 days = 8h/day).

Situation	Scheduled	Required
Normal working day	Contractual daily average (e.g. 8h/working day)	Same as Scheduled
Non-working day (e.g. Sunday)	0h	0h
Public holiday	Contractual daily average (e.g. 8h/working day)	0h
Time off (paid/unpaid)	Contractual daily average (e.g. 8h/working day)	0h
Time off (hourly)	Contractual daily average (e.g. 8h/working day)	Contractual daily average - the hours of the Time Off request
Time off type no reduction	Contractual daily average (e.g. 8h/working day)	Contracted daily average (not deducted)

Scheduled is never affected by time off or public holidays. Only Required changes.

When does Scheduled show 0h?

Path	Scheduled shows 0h when...
A – Shiftplan	No published shift (regardless of time off or holidays)
B1 – Regular Work Schedule	Non-working day per schedule only
B2 – Irregular Work Schedule	Non-selected day, day beyond weekly minimum working days
C – Contracted hours	Non-working day only

Note: Time off and public holidays never cause scheduled to show 0h — except in for Path A active shiftplan employees, when no shift was published.