Report a case in the whistleblower portal
You report a case in your company's whistleblower portal. A case is your report. A whistleblower is the person who reports a suspected wrongdoing, so in this case you. You don't need a Kenjo account, only the link to the portal. Your company provides the link, for example on the intranet or on the website. The portal works on any device. You can report anonymously or with your name. The portal is meant for wrongdoing, such as actions that are unethical, illegal, or against internal policies. The default text of the portal says: you can't report HR-related matters here, but should discuss them with your direct manager or the HR department.
Open the link to the portal. If your company offers several languages, choose your language under Select language.
Click Create new report.
Choose the Category (the topic of your report) and enter a Subject of up to 100 characters.
Write a Description. Say where and when it happened and who was involved. Category, subject, and description are required fields.
Optionally add files.
Decide whether you stay anonymous. This report is anonymous is selected by default.
If you want to stay anonymous, leave the box selected. Then your name isn't shown.
If you want to give your name, clear the box and enter your name under Your name and surname. The field is then required.
Click Report case.
False reports can have a negative impact on you and on the purpose of the portal. Only report what you seriously suspect.
Save your access code and enter your email address
After you report a case, the portal shows you an access code. You use this code later to check your case and to write to the responsible people. The responsible people are the employees who handle your case. After reporting, the window Your access code opens.
Copy and save the access code.
Optionally enter your address under Notification's email (optional) to be notified about updates. The address is only used for updates on this case and is never shown to anybody. You can leave the field empty.
Select I have copied the access code.
Click Confirm case creation.
The responsible people only see your case after this confirmation. The emails never contain information about the case itself. If you lose the access code, nobody can restore it, neither your admin nor Kenjo.
Check your reported case in the portal
With your access code, you can check the status of your case at any time and write to the responsible people.
Open the portal and click Review existing report.
Enter your Access code and click Go to my case.
Under Case messages, read the replies from the responsible people and write your own messages. Use the paper clip icon in the message field to add more attachments.
In the portal, you see the case number, status, category, date, subject, description, attachments, messages, and the names of the responsible people. For anonymous reports, Reported by shows “Anonymous”. If you entered an email address, Kenjo notifies you about every update.
Understand the status of your case
The status shows you how far the handling of your case has progressed.
Status | Meaning |
New | Your case has been received and hasn't been processed yet. |
In progress | The responsible people are handling your case. |
Waiting for whistleblower | The responsible people are waiting for your reply. Write in the case messages. |
Resolved | The case is closed. You can't write messages anymore. |
Archived | The case is closed and archived. You can't write messages anymore. |
If your case is Resolved or Archived and you want to reopen it, click Reopen case. The status then changes to New, and the responsible people are notified.
Frequently asked questions
What happens if I lose my access code?
The code can't be restored, neither by the admin nor by Kenjo. You can then no longer open the case in the portal and have to create a new case.
Can anyone see my name if I report anonymously?
No. For anonymous reports, Reported by shows “Anonymous”. Your name isn't displayed.
Who can see my case?
The responsible people assigned to your case. Admins who aren't assigned only see numbers, not details of your case.
Do I have to enter an email address?
No, the field is optional. If you don't enter an address, you don't get notifications. Check your case regularly with your access code instead.
Can I add files or information later?
Yes. Write a message in the case messages and add files with the paper clip icon. This only works as long as the case isn't Resolved or Archived.
What can't I report in the portal?
The default text of the portal says that HR-related matters can't be reported through the portal. Discuss them with your direct manager or the HR department.