Q: How are my employees going to receive the Pulse surveys?
A: Employees will receive an email notification with a link and a push-notification on their smartphones that will redirect them to the 2-minute survey with 8 simple questions.
Q: The Pulse shows different numbers of employees who completed the survey. Why?
A: In a Pulse survey, two different counts are displayed:
Question-level responses: This number shows how many employees answered that specific question.
Survey-level completions: This number counts only the employees who fully completed the entire Pulse survey.
Because some people may skip questions, the question-level count can differ from the total number of completed surveys.
Q: How do I remind my employees to take the survey?
A: Send a reminder to your employees! The responses are completely anonymous, but you can find out who hasn't responded yet. Note: this only works if you have more than 10 employees. To see who hasn't responded yet:
Go to Pulse > Surveys > Information > Participants
The list of employees will appear, along with the date they completed their last survey and the day it was sent.
Choose the non-participating employees by clicking on the box next to their name OR click the box next to employee to remind all employees
Click REMIND
Important: A reminder can only be sent after one week has passed since the last survey was sent. Before that, the button will not be clickable.
Click YES, SEND REMINDER
Q: We want to remind our employees to fill out the Survey, but it's not possible to click on the "Remind" button?
A: You might have to wait a bit longer before sending the reminder. The Remind button is only enabled after a week from the moment the survey was sent.
Q: In which language will the questions in Pulse appear?
A: The language of the questions in Pulse depends on which language the employee has selected for their Kenjo profile (English, German, Spanish).
Q: Is Pulse also available on mobile?
A: Yes. Your employees can fill out Pulse surveys on their mobile phones in only a few minutes. Watch this video to learn how easy it is:
Click on Settings in the video to activate subtitles in your language.
Q: I can't find my old Kenjo surveys, where are they?
Please note that due to changes to the Pulse module, you as a longer-time Pulse user will only be able to see your previous Kenjo employee satisfaction surveys and no drafts or other surveys.
Q: How do I see results?
A: You can easily get an overview of the results of each survey.
You can see your eNPS score as a scale over time
You can see Employee Engagement as a scale over time
You can see a category's scale and the number of feedbacks attached to it over a specific period of time
You can review the feedbacks per category by clicking Review
Change the period by clicking the dropdown on the upper right corner and select Last 60 days, a specific month etc.)
Q: What is the Feed?
A: The Feed contains all Feedback you have received in your survey listed for each category you have submitted questions for in this particular survey.
You can filter the questions by Category via the Dropdown menu 1
2 You can filter by read status and select All, Unread or Read
You can reply to a feedback by clicking 3 REPLY
You 4 (+) ADD YOUR FEEDBACK to a category and read status feedback bunch