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Activate and manage Pulse surveys

In this article you'll learn how to activate Pulse, create and manage surveys, set up survey timelines and recurrence, and edit Pulse drafts.

Written by Franzi Schuetzer

To create a new customized Pulse survey, go this way.

Activate the Standard Kenjo Pulse Survey

  • Click on the three-dots icon on the right

  • Click Activate survey

  • Click NEXT

  • Click NEXT

  • Participants: As this is the Standard Pulse Survey all employees will be included

  • Click NEXT

Timeline:

1

Send Survey on DD/MM/YYYY at HH:MM

  • Choose the date and time when the survey will be sent. Employees with the Kenjo App will receive a Push-Notification on their mobile device.

2

Close survey after ... days

  • Choose the number of days the survey will be editable. After that date the Pulse will be closed

3

Repeat this survey

  • Toggle the switch to the right when you want this survey to be a recurrent survey.

  • Choose the recurrent rhythm weekly or monthly

  • Choose frequency: Every 1, 2, 3... weeks or months

  • Choose a specific day or weekday of the month for the repetition

4

Ends

  • Choose On to select a specific end date

  • Choose Never to have this survey always repeat


Use another Kenjo Pulse draft

When you're a first-time Pulse user you see several Pulse drafts we created for you:

  • Click on the three-dots icon on the right to edit, duplicate or delete a survey


Edit a Pulse draft

You can edit drafts:

  • Edit or keep the survey name

  • The eNPS question is an un-editable question, that you're only able to delete by clicking on the bin-icon

  • Unfold a question you want to edit by clicking on the blue arrow on the very left of the question

Edit the:

  • Question: Adapt the question to your needs

  • Category/Subfolder: Choose a category your questions fits into. You will be able to see the results per category in the end

  • Labels of the scale: Rename the ends of the scale. On the left rename the unfavorable label, on the right rename the most favourable label

  • Required: Toggle the switch to the right to make it a mandatory question

  • Comment: Toggle the switch to the right to activate comments

  • Order: Re-order the questions per drag and drop by holding the 6 dots-symbol on the very left, shifting it to a different location

  • To add more questions, click (+) ADD NEW QUESTION


Duplicate a draft

  • Click on the three-dots icon on the right and choose duplicate

  • Make changes according to your needs

  • Re-Send or schedule the duplicated survey


Delete a draft

  • Click on the three-dots icon on the right and choose delete

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