As a DSP, you can manage your Kenjo subscription directly within the Kenjo platform. This article guides you through viewing your current plan, upgrading or downgrading it, updating billing information, adding payment methods, and cancelling or reactivating your subscription.
Note: The monthly Kenjo fee applies to all employee profiles once their Kenjo invitation has been sent. Profiles that have not yet been invited or that have been deactivated are not charged.
Manage your subscription
You can now easily manage your Kenjo subscription inside the Kenjo platform.
Go to Settings > Billing
View your current plan and billing details under Your subscription
Upgrade or downgrade your subscription
As a DSP, you can switch between the Kenjo plans TAA and TAA+Admin anytime, directly within the Kenjo platform. For more information, see: Using the TAA and TAA+Admin plans for DSPs
Go to Settings > Billing
Click Upgrade in the menu on the left
You'll see both available plans side by side
Your current plan is marked with the Your plan button and can't be selected again
Click Upgrade to switch to TAA+Admin, or Downgrade to switch to TAA
Complete the switch in the checkout window that opens
Click See and compare all features to compare both plans in detail before deciding.
Edit billing details
Edit billings details like Billing info, billing address or your VAT number by typing in the new information in the respective fields
Click (+) ADD PAYMENT METHOD to store a new credit card or SEPA direct debit
Click Add new in the pop-up window
Choose the Credit Card or the SEPA direct debit tab
Type in the needed details
Click Add
Cancel subscription
Go to Settings > Billing > Your subscription
Click Cancel subscription
In the pop-up window, select the reason for your cancellation
Select when your subscription should be cancelled
Option 1 | After the current billing cycle | You'll keep using Kenjo until the displayed end of the subscription date |
Option 2 | After your free trial | This option only appears if you're still in your free trial; you'll keep using Kenjo until the displayed end of the trial period |
Option 3 | Immediately | You'll lose access to Kenjo as soon as you confirm this choice |
Click CANCEL to confirm your choice
Reactivate subscription
Go to Settings > Billing > Your subscription
In the pop-up window, under the Reactivate option, click CHOOSE NEW PLAN
The available plans will be displayed, choose the one that fits you
Decide for example on the TAA+Admin or the TAA plan
