Note: Depending on the settings configured by your admin or shift planner, you may only see the shifts of certain employees — for example, people with the same role. Admins: read this article to enable shift swapping.
Watch our video and enable subtitles in English.
Send a swap request via a colleague's shift
Open the Kenjo app on your mobile device.
Go to Shiftplan.
In the horizontal menu at the top, find the Company tab.
Select the day and a specific shift for which you want to send a swap request.
Tap SWAP SHIFT.
Under Your shift, select the shift you want to give away.
Tap SEND SWAP REQUEST.
Send a swap request via your own shift
Go to Shiftplan.
Select your own shift that you want to swap.
Tap SWAP SHIFT at the bottom.
Tap the Team Member Shift field to find a colleague's shift. You are taken to the Company view with all upcoming shifts from colleagues.
Select a date and a matching shift.
Optional: Add a comment.
Tap SEND SWAP REQUEST.
Send a swap request via the swap icon
Go to Shiftplan.
Tap the two-arrows icon.
Select your own shift that you want to swap.
Tap the Team Member Shift field to find a colleague's shift.
Select a date and a matching shift.
Optional: Add a comment.
Tap SEND SWAP REQUEST.
Accept or decline a swap request
Via notifications:
You receive a push notification with the swap request.
Tap the notification.
Check the time, date, location, role and duration of the request.
Tap DECLINE to decline the request and keep your original shift.
Tap ACCEPT to accept the request. You are then fully responsible for the new shift.
Via the swap icon:
Tap the two-arrows icon. A yellow dot indicates new requests are waiting.
An overview opens with all active requests you have sent or received that are still open.
Tap a request.
Accept, decline or cancel your own sent request.
Cancel a request
Note: You can only cancel sent requests that have not yet been accepted by your colleague.
Go to Shiftplan.
Find your original shift using the purple two-arrows symbol.
Tap the swap request.
Tap CANCEL REQUEST.
Frequently asked questions
What happens if my colleague declines the request?
You receive a push notification about the decline. Your original shift remains unchanged. You can then send a new request to another colleague.
Does a manager need to approve the swap?
This depends on your company's settings. In some cases the swap is completed as soon as your colleague accepts. In other cases a manager's approval is additionally required.
Can I undo a request that has already been accepted?
No. Once a swap request has been accepted, it can no longer be cancelled in the app. Contact your manager in this case.
How long is a swap request valid?
Expired or declined requests are no longer shown in the swap icon. Only open, active requests are visible.
I can't see the "Company" tab. Why?
The tab is only visible if your admin has enabled access to company shifts. Contact your shift planner or admin if the tab is missing.