There are multiple ways to log in to Kenjo: by entering your work email address and password, signing in with Google, or using single sign-on (SSO) if you have an Organization account.


Note: Kenjo is not compatible with Internet Explorer. Please refrain from using this search engine to log into Kenjo.



Log in by entering work email and password

All the users of the account should log in to their Kenjo accounts using their work email (defined in their profiles) and the password they set when activating their accounts. 

The password must be at least 8 characters long, including at least one number, one capital, and one lower letter.

In case any user forgets their password, they can click on the Forgot Password? link in the sign-in page or request the admin to reset their password in their profile. 

Log in using SSO

The Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID and password to any of several software systems. Once it is activated, there will be no need for an additional username and password, which reduces the number of logins and administrations costs. At the moment, the SSO is available for Google, Apple, and Microsoft Azure.


To enable it, go to Settings > Single sign-on and add your company domain by clicking (+) ADD NEW DOMAIN.



When the admin enables a provider and adds the company domains in Settings > Single sign-on, all the users whose work email is from the domain defined should access their accounts through the "Sign in with" button on the Kenjo sign-in page. These users cannot log in using other email and password. 

Log in using SSO without setting a company domain

When the admin enables a provider and does not add any company domain in Settings > Single sign-on, the users can log in through the "Sign in with" button or using their email and password. If some users want to use the second option, they should set a password by clicking on the link Forgot password? (in the Kenjo sign-in page) or requesting the admin to reset their password in their profile. 

Summary:


Example 1: If you activate an SSO provider with a company domain (yourcompany.com).

  • All users with the work email xxxxx@yourcompany.com can log in with the “Sign in with Google” button, “Sign in with Microsoft” button, or via Apple (depending on the case).
  • Other users with a different email (e.g. xxxx@gmail.com) cannot log in. 


Example 2: If you activate an SSO provider without any company domain.

  • All users with the work email xxxxx@yourcompany.com can log in with the “Sign in with Google” button, “Sign in with Microsoft” button, via Apple, or email and password. 
  • Other users with a different email (e.g. xxxx@gmail.com) can sign in with the  “Sign in with Google” button, “Sign in with Microsoft” button, via Apple, or email and password. 


Example 3: If you don't activate an SSO provider

  • All users with work email xxxxx@yourcompany.com can only log in using the email and password.
  • Other users with a different email (e.g. xxxx@gmail.com) can only log in using email and password.

Problems to log in 


If you're unable to log in to Kenjo, try the following steps:


  • Make sure that you're using another browser that is not Internet Explorer as Kenjo doesn't support it. 
  • If you have multiple email addresses, make sure that you're using the email address associated with your Kenjo account.
  • Clear the cache and cookies in your browser and try again.
  • Try logging in from another network, such as your phone's network, to see if the issue is network-related. If you are able to log in from another network, contact your IT department or network administrator to troubleshoot the network issue.
  • Enable third-party cookies in your Chrome settings. Learn more by visiting this article.