However, you have three options to make yours and their lives easier, or add another layer of security to their Kenjo account. You can choose ONE of the following:
- Log in using SSO with a company domain
- Log in using SSO without setting a company domain
- Log in using 2-Factor Authentication
Keep in mind that you and your employees always have the option to simply log in using work email and password.
After you have set everything up, find here how you can further assist your employees, should they have problems logging into their Kenjo account.
Kenjo is not compatible with Internet Explorer. Please refrain from using this search engine to log into Kenjo. If you activate SSO, you cannot activate 2 Factor authentication or vice versa.
Log in using SSO with a company domain
The Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID and password to any of several software systems. Once it is activated, there will be no need for an additional username and password, which reduces the number of logins and administrations costs. At the moment, the SSO is available for Google, Apple, and Microsoft Azure.
To enable it, go to Settings > Security > Enable provider and add the company domain by clicking (+) ADD NEW DOMAIN.
Log in using SSO without setting a company domain
2 factor authentication will work every time a user is logged out of the account (meaning, no active session). Make sure not to take more than 5 minutes to enter the OTP. Otherwise, the code will expire, and the process will start over.
|Example 1||Example 2||Example 3|
If you activate an SSO provider with a company domain (yourcompany.com).
If you activate an SSO provider without any company domain.
If you don't activate an SSO provider
Problems logging in
These are the recommended steps for your employees in case they have a problem with accessing their Kenjo account, even though the work email is correct. If anyone is unable to log into Kenjo, they should try the following steps:
- Make sure to use another browser that is not Internet Explorer, as Kenjo doesn't support it.
- If multiple email addresses are in use, make sure to use the email address associated with the correct Kenjo account.
- Clear the cache and cookies in the browser and try again.
- Try logging in from another network, such as a phone's network, to see if the issue is network-related. If logging in from another network works, contact the IT department or network administrator to troubleshoot the network issue.
- Enable third-party cookies in the Chrome settings. Learn more by visiting this article.
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