FAQ - App Wide

Modified on Tue, 14 May 2024 at 10:32 AM

TABLE OF CONTENTS


Q: Can I create tasks manually?

A: Most of Kenjo's Tasks are created automatically (through Workflows or Meetings). In recruiting, you can manually create tasks related to each candidate, too. Check our article here




Q: Can I turn off the news feed?

A: Newsfeed is a Kenjo standard feature and cannot be turned off.




Q: The Kenjo app won't pick up my current location when I clock in or out. How do I fix this?

A: This usually happens when the app is not authorized to access the GPS. Since the Kenjo app cannot access your location, it reflects erroneous information. To solve this, follow the instructions here for iOS or here for AndroidFor Kenjo to work properly, you will have to choose the options Allowed only while in use or Always allowed.



Q: What is the starting point for the "Time to hire Report"?

A: Kenjo calculates days to hire based on the creation date of the candidate in the position. In other words, the "starting point" is the date when the candidate was assigned to the position.



Q: In the Org Chart, can an employee appear to report to two managers? 

A: The Org Chart is made by default, organizing the employees based on who they report to. For example, when you created the profile of Employee A, there was a field named "Reports to" and you chose Employee B. In the Org Chart, Employee B will be connected to Employee A as their manager. Unfortunately, this connection can be only 1:1 as you cannot choose more than one person as a direct manager. 



Q: At what time of the day are workflow emails sent out?

A: The workflow emails, for example, for upcoming birthdays, will be sent at 09:00am CET.




Q: What is the difference between a recurring workflow and the rest of the workflows?


A: Recurring workflows are those that occur repeatedly in a given time window (daily, weekly, monthly or annually). You can configure recurring workflows to start (or end, if applicable) on a certain date. Unlike the rest of the workflows, this type of workflow does not support objects, triggers or filters, since its purpose is simply to remind you about a specific task. They work like an alarm but, instead of setting it on your mobile, you set it on Kenjo.


Most of your workflows will not be recurring. The most common case of a recurring workflow is, for example, when you want Kenjo to remind you annually to update your company's custom holidays. Every year, Kenjo automatically considers the holidays of your locality, but those that you grant by company policies must be updated before December 31 of each year. So a good use of a recurring workflow is to generate a task on December 15 every year so you can add your company's custom holidays. As you can see, in this case, neither a trigger nor an object is needed. Just by checking the "repeat workflow" option, you will be sure to be notified every year of this action.

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