FAQ - App Wide

Modified on Tue, 09 Aug 2022 at 03:54 PM


Q: Can I create tasks manually?

A: Most of Kenjo's Tasks are created automatically (through Workflows or Meetings). In Recruiting, you can manually create tasks related to each candidate, too. Check our article here

Q: Can I turn off the news feed?

A: Newsfeed is a Kenjo standard feature and cannot be turned off.

Q: The Kenjo app won't pick up my current location when I clock in or out. How do I fix this?

A: This usually happens when the app is not authorized to access the GPS. Since the Kenjo app cannot access your location, it reflects erroneous information. To solve this, follow the instructions here for iOS or here for AndroidFor Kenjo to work properly, you will have to choose the options Allowed only while in use or Always allowed.

Q: What is the starting point for the "Time to hire Report"?

A: Kenjo calculates days to hire based on the creation date of the candidate in the position. In other words, the "starting point" is the date when the candidate was assigned to the position.

Q: In the Org Chart, can an employee appear to report to two managers? 

A: The Org Chart is made by default, organizing the employees based on who they report to. For example, when you created the profile of Employee A, there was a field named "Reports to" and you chose Employee B. In the Org Chart, Employee B will be connected to Employee A as their manager. Unfortunately, this connection can be only 1:1 as you cannot choose more than one person as a direct manager. 

Q: At what time of the day are workflow emails sent out?

A: The workflow emails, for example, for upcoming birthdays, will be sent at 09:00am CET.

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