TABLE OF CONTENTS

• Q: I can't log in to Kenjo. What can I do? 
• Q: I can't see some of the basic settings. What can I do? 
• Q: I want to activate a feature that is not booked. Who do I need to contact?
• Q: A user did not receive a welcome email/activation link. How can I activate this account?

Q: I can't log in to Kenjo. What can I do? 

A: If you fail to access your account, it is possible the admin of your company account activated the Google Single Sign-On. Please try logging in with this option. If you still fail, please notify the admin.

Q: I can't see some of the basic settings. What can I do? 

A: If when you login into your account and there are some features you cannot see, it is because the Admin of the software has not activated them under Settings > Features. 

Q: I want to activate a feature that is not booked. Who do I need to contact?

A: You can simply book an appointment in any of our success manager's calendars below and they will help you with your upgrade:

• ES/EN - Nicole Metuaze
• DE/EN - Tristan Eilenburg

Q: A user did not receive a welcome email/activation link. How can I activate this account?

A: First, go to People > Personal Profile of the employee you want to activate > Personal > Activate Employee. The employee will receive an activation link. You can only do this if you have permission in your Kenjo account. Please note: Before you create a new account for an employee in Kenjo, please make sure that their Work email address exists and is able to receive emails. Once an account is created in Kenjo, our system automatically sends out a Welcome email that the employee can use to activate their account. If the email address does not exist or is not able to receive emails, our system would blacklist their email address, preventing them from receiving any activation emails in the future. In case this happens, please reach out to our Customer Support via support@kenjo.io and they will solve the issue.