Configure and Manage Conflicts in Attendance

Attendance conflicts are here to help you spot time entries of employees which are not aligning with the rules of the policy you assigned them to.

You can configure the option to show a conflict while editing a policy. Once activated we will highlight time entries with time tracking conflicts in the attendance summary and attendance details of your employees. This way you can identify conflicts with ease and take respective actions. 

Note: Be aware that we don't block employees from entering conflicted time entries, but only flag an entry as a conflict.

TABLE OF CONTENTS

• Configure conflicts
• Manage Conflicts
• Ignore Conflicts
• Approve Conflicts

Configure conflicts

• Go to Attendance > Settings > Policies
• Select Policy
• Click the three-dot menu to edit the policy
• Navigate to Rules

Each one of the following policy shift and break rules can raise a conflict as soon as the underlying rule is violated:

• Check the box Show a conflict for a policy rule in oder to raise a conflict

Manage Conflicts

The different policy rules will display a specific conflict when their rule is violated.

For a single employee	For all employees
Go to People > Select Employee Find Attendance tab on the horizontal menu When the employee has a conflicted time entry the Days with conflicts icon in the upper right corner will appear	Go to Attendance > Attendance Summary When employees have conflicted time entries the Employees with conflicts icon in the upper right corner will appear
Click Days with conflicts in the upper right corner All conflicted time entries are shown Click on the red bordered field of a day level to see details about the conflict	Click on Employees with conflicts Click Go to conflicts in the employee row You will be forwarded to the employee's Attendance tab

Employee view Employees see own conflicted time entries under Attendance > My Attendance For Employees:  To Change a time entry in order to solve a conflict: Click on a day's conflicted time entry and adjust the work hours, breaks or delete the entry to meet the requirements

Now you have two options:

Ignore Conflicts

• Click IGNORE CONFLICTS 

Once a conflict is ignored we will not show it anymore. We will add to the time tracking history that the conflict was ignored and add the time entry as it was entered. If the time entry gets changed after the conflict was ignored we will raise a conflict again if it is applicable.

Approve Conflicts

For a single conflict

• Click APPROVE at the very time entry
• In the pop-up click YES, IGNORE AND APPROVE
  

Read here to find out about editing an attendance policy.